Call Center Technical Consultant

About the role

Join a leading automotive retail group as a Call Center Technical Consultant, providing after‑sales support and roadside assistance to customers in Abu Dhabi. You will work night shifts, handling inbound calls, gathering essential vehicle information, and ensuring timely assistance.

Key responsibilities

• Receive and manage after‑hours customer calls, documenting vehicle details and issues.
• Provide remote diagnostics and guide customers through troubleshooting steps.
• Dispatch appropriate assistance such as tow trucks or technicians to the customer’s location.
• Escalate technical enquiries to supervisors promptly.
• Maintain professional telephone etiquette and follow scripted communication standards.

Required profile

• Strong communication skills with an empathetic and reassuring tone.
• Ability to work night shifts and handle high‑volume call environments.
• Basic understanding of automotive terminology and roadside assistance processes.

Required skills

• Proficiency in using CRM systems for data entry and tracking.
• Familiarity with telephone etiquette and scripted call handling.

What we offer

• Opportunity to work with a world‑leading luxury automotive brand.
• Continuous training and career development.
• Collaborative multicultural work environment.