Cardiac Surgery Tech Consultant

About the role

Medtronic is looking for a Cardiac Surgery Tech Consultant in Dubai who will provide clinical and technical support to cardiac surgery teams across the UAE. The consultant manages relationships and day-to-day activities within assigned hospital accounts, working with surgeons, perfusionists, operating-room teams, procurement departments and hospital management to support the safe and effective use of cardiac surgery technologies. The role also identifies account-development opportunities and supports product adoption.

Key responsibilities

• Provide clinical and technical support for the Cardiac Surgery portfolio across the UAE, travelling between Emirates and hospitals for scheduled and emergency procedures.
• Support the use of cardiac surgery products such as heart valves, cannulae and related surgical technologies, and assist teams with product preparation, configuration and troubleshooting.
• Respond promptly to urgent clinical and technical requests and escalate complaints, quality concerns and adverse events through company processes.
• Serve as the primary day-to-day contact for assigned accounts, develop account plans with the Sales Supervisor or Sales Manager, and build relationships with surgeons, perfusionists, nurses and procurement stakeholders.
• Deliver product training and technical education, support workshops, wet labs, clinical education programs and new-product introductions.
• Maintain accurate account, activity, case and opportunity information in the CRM, prepare regular reports, and support tender submissions, product listings, purchase orders and contracts.

Required profile

• Bachelor's degree in Nursing, Perfusion Technology, Biomedical Engineering, Life Sciences or another relevant clinical or technical discipline.
• At least two years of experience in cardiac surgery, cardiovascular medical devices, perfusion, operating-room support or a related clinical environment.
• Good understanding of cardiac surgery procedures and operating-room workflows.
• Experience supporting cardiac surgeons, perfusionists, nurses or other clinical stakeholders.

Required skills

• Ability to understand and communicate detailed clinical and technical product information.
• Strong customer-service, relationship-management and problem-solving skills.
• Ability to manage multiple hospital accounts and competing priorities, with strong documentation and follow-up capabilities.
• Ability to stay calm and effective in complex or urgent clinical situations.

What we offer

• A competitive salary and a flexible benefits package.