Cargo Supervisor – Airport Operations

About the role

Coordinate a team of agents and liaise with maintenance and guest services to ensure airport cargo operations run smoothly and effectively. The role oversees the execution of cargo handling, special product management and compliance with safety and regulatory standards.

Key responsibilities

• Supervise airport resources and equipment utilization to ensure efficient, timely execution of operations in line with safety procedures and policies.
• Coordinate, control and supervise handling of cargo, special products and extraordinary loading operations to ensure regulatory compliance.
• Provide clear operating instructions to the team, monitor timeliness and accuracy of operations, and align performance with KPIs and internal/external regulations.
• Monitor and coordinate Etihad Airways and other airlines’ cargo operations, improving HUB station KPIs and ensuring compliance.
• Conduct briefing and de‑briefing sessions to identify improvement areas and advise on process enhancements.

Required profile

• High school diploma minimum; preferably a diploma in logistics, operations management or related field.
• Completed cargo and dangerous goods courses, plus training in special products, aircraft weight & balance and general cargo procedures.
• At least four years of cargo operations experience, including freighter handling and team/supplier management.
• Strong knowledge of computer air‑freight specifications, industry standards and legal regulations.
• Familiarity with cargo handling systems, messaging requirements and manual handling processes.
• Understanding of budgetary controls related to cargo handling at network stations.

Required skills

• Airfreight computer specifications
• Cargo handling systems
• Messaging requirements for cargo operations
• Manual handling systems
• Freighter aircraft knowledge (747F, 777F)
• Budgetary control for cargo handling