Chat Support Executive – UAE
Abacus · Lahore
Job description
About the role
We are seeking a Chat Support Executive to provide fast, professional, and friendly assistance to customers via live chat. The role focuses on delivering high‑quality written communication while resolving queries efficiently.
Key responsibilities
- Respond to customer inquiries through chat in a timely and professional manner.
- Address and resolve customer concerns with empathy, patience, and a solution‑oriented approach.
- Maintain accurate records of interactions and follow up when necessary.
Required profile
- Bachelor’s degree.
- At least one year of customer service experience, preferably in chat support.
- Excellent written English with strong grammar, spelling, and punctuation.
- Strong problem‑solving, communication, and organizational abilities.
- Customer‑focused mindset and ability to thrive in a fast‑paced environment.
Required skills
What we offer
- Rotational 9‑hour shifts.
- Five working days per week.
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Abacus
Lahore
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