CID Data Entry Agent

About the role

The CID Data Entry Agent supports the front‑office team at Novotel & Adagio by ensuring guest information is accurately recorded in the CID system. The role requires prompt updating of check‑in and check‑out data and close collaboration with supervisors to maintain data integrity.

Key responsibilities

• Update guest information in the CID system within two hours of arrival or departure.
• Follow all Front Office procedures linked to the CID system.
• Report any system or data issues to the Manager or Supervisor immediately.
• Maintain the CID log book each shift, noting system status, counts, and any incidents.
• Ensure guest documentation is complete and up‑to‑date.
• Assist in building guest loyalty through friendly, personalized interactions.
• Handle guest complaints efficiently and forward relevant information to the appropriate department.

Required profile

• Passionate about hospitality and proud of the Novotel & Adagio brand.
• Detail‑oriented with a strong sense of responsibility for data accuracy.
• Good communication skills and ability to work collaboratively with front‑office staff.
• Proactive in identifying and addressing guest needs.

Required skills

• Ability to use the CID (central information) system and related online tools.
• Basic computer literacy for data entry and log‑book maintenance.