Client Advisor – Luxury Retail
Hermes
Job description
About the role
The Client Advisor will welcome and engage customers in a luxury retail environment, building strong relationships and delivering personalized service. You will represent the brand by sharing product stories and ensuring a seamless shopping experience.
Key responsibilities
- Greet clients warmly, establish rapport, and identify their needs through sincere conversation.
- Present product features and benefits, sharing the heritage and stories behind each item.
- Maintain visual merchandising standards, ensure stock is well‑presented and products are returned to their proper places after use.
- Handle administrative tasks such as exchanges, returns, repairs, and provide feedback to improve store operations.
Required profile
- Proven track record in luxury retail sales.
- Empathy, sincerity, and professionalism when serving customers.
- Positive attitude and ability to contribute to store turnover.
- Flexibility, punctuality, and reactivity in a fast‑paced environment.
- Familiarity with high‑quality products and a passion for the brand.
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Published 16 hours ago
Expires 1 month from now
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