Client Manager

About the role

The Client Manager will lead a team to improve customer experience and drive service optimisation for JD Logistics in Dubai. You will analyse customer needs, develop strategies, and collaborate across departments to deliver high‑quality results.

Key responsibilities

• Conduct in‑depth analysis of customer needs and industry trends to formulate improvement strategies.
• Optimize service processes by addressing frequent complaints and business pain points.
• Oversee daily team operations, set performance goals and evaluation mechanisms.
• Organise training and skill‑development programmes for a high‑performing team.
• Monitor industry trends to explore innovative service models and partner with product, technology and operations teams.
• Track customer experience metrics and implement risk‑warning mechanisms for emergencies.

Required profile

• Strong analytical mindset with ability to translate data into actionable strategies.
• Proven experience in team leadership and talent development.
• Ability to collaborate across functions and drive process optimisation.
• Excellent communication skills and a customer‑centric approach.

What we offer

• Competitive salary package.
• Great location in Dubai with modern facilities.
• Supportive, people‑first culture encouraging growth and impact.