Client Relationship Officer – Free Zone Operations & Client Success

About the role

The Client Relationship Officer (CRO) will act as the operational specialist for clients after an engagement is confirmed. Working closely with consultants, the CRO ensures a smooth onboarding experience and manages all subsequent free‑zone related activities, from company formation to visa processing.

Key responsibilities

• Manage client onboarding and maintain ongoing relationships.
• Coordinate free‑zone company formation, licensing and documentation.
• Oversee visa applications and post‑incorporation support.
• Facilitate internal coordination between consulting, legal and operations teams.
• Ensure quality and service excellence throughout the client journey.

Required profile

• 2–4 years of experience in UAE company formation or corporate services.
• Hands‑on experience with free‑zone licensing and visa processes.
• Strong client communication and relationship‑management abilities.
• Excellent organization, attention to detail and ability to handle multiple applications simultaneously.
• Familiarity with CRM systems and operational trackers.

Required skills

• CRM systems