Cluster Learning And Development Executive

About the role

We are seeking a passionate and dynamic Cluster Learning & Development Executive to support the learning and development function across Dukes Dubai The Palm Hotel and NH Collection Dubai The Palm. The successful candidate will play a key role in coordinating training initiatives, enhancing employee development, ensuring compliance with brand standards, and fostering a culture of continuous learning across both properties.

Key responsibilities

• Coordinate and facilitate orientation and onboarding programs for all new team members.
• Organize, schedule, and monitor all learning and development activities across both hotels.
• Deliver and coordinate mandatory, operational, and leadership training programs.
• Maintain accurate training records, attendance, certifications, and learning reports.
• Manage the Learning Management System and ensure training data is up to date.
• Conduct training needs analysis in collaboration with department heads.
• Support the implementation of annual training plans and learning calendars.
• Coordinate cross‑training, departmental training, and development initiatives.
• Assist in driving employee engagement, recognition, and talent development programs.
• Ensure compliance with Minor Hotels, brand, and statutory training requirements.
• Monitor training effectiveness through evaluations, feedback, and follow‑up actions.
• Prepare monthly training reports, dashboards, and compliance statistics.
• Support performance development initiatives, succession planning, and career development programs.
• Coordinate external training providers and maintain relationships with educational partners where required.
• Promote a positive learning culture by encouraging continuous improvement and knowledge sharing.

Required profile

• Minimum of 2 years' experience in Learning & Development, Human Resources, or Training within the hospitality industry.
• Previous experience in a luxury or upscale hotel environment is preferred.
• Excellent presentation, facilitation, and communication skills.
• Strong organizational and time‑management abilities with excellent attention to detail.
• Ability to manage multiple priorities across two hotel properties.
• Strong interpersonal skills with the ability to engage and influence employees at all levels.
• Excellent written and spoken English; additional languages are an advantage.
• Passion for developing people and creating engaging learning experiences.

Required skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with Learning Management Systems (LMS).
• Familiarity with HRIS platforms.