Command Center Agent – Front Office

About the role

Wynn Al Marjan Island is seeking a Command Center Agent – Front Office to join its Front Office Call Center team, providing premium guest support in line with Forbes Five‑Star standards.

Key responsibilities

• Answer incoming calls promptly and professionally, adhering to brand standards.
• Respond to pre‑arrival emails and guest communications with accuracy and personalized attention.
• Assist guests with reservations, service requests, and general inquiries.
• Coordinate with internal departments to ensure seamless fulfillment of guest requests.
• Log and track all guest interactions and process wake‑up calls and special arrangements.

Required profile

• Minimum 2 years experience in a luxury hospitality or Forbes Travel Guide environment.
• Previous experience in a call centre, guest relations or front office operations.
• Excellent verbal and written communication with strong telephone etiquette.
• Ability to work flexible shift‑based schedule, including nights, weekends and public holidays.
• Strong multitasking, attention to detail and organizational skills.

Required skills

• Microsoft Office
• Hotel PMS (e.g., Opera Cloud)

What we offer

• Attractive salary paid in AED.
• Comprehensive leave policy and healthcare package.
• Incentive programmes and additional employee benefits.