Community Customer Service Executive & Event Coordinator

About the role

The Customer Service Representative – Community will provide day‑to‑day support to tenants and residents of residential towers in JVC, Dubai. The role blends front‑line service, complaint handling, and coordination of community events to ensure a positive living experience.

Key responsibilities

• Interact with tenants daily, respond to inquiries and provide information on building updates, services and events.
• Receive, follow up and coordinate tenant complaints and requests with Property Management, Maintenance, Security and Facilities.
• Assist in planning, organizing and conducting community events and activities within the residential towers.
• Collect tenant feedback, share it with management and ensure timely closure of requests.
• Maintain professional relationships with residents and represent the community during events.

Required profile

• High School Diploma or Bachelor’s Degree.
• Previous experience in customer service, reception, property management or hospitality, preferably in the UAE.
• Arabic language proficiency is essential; good English communication skills.
• Arab nationality and willingness to work onsite in JVC, Dubai.

Required skills

• Basic knowledge of Microsoft Office and computer applications.