Community Manager – Arabic Speaker (Remote)

About the role

We are seeking a bilingual Arabic‑English Community Manager to join M&C Saatchi Group’s Sport & Entertainment social team. The role is fully remote and will focus on managing the Marjan account’s community across social platforms, strengthening audience relationships and supporting campaign objectives.

Key responsibilities

• Monitor comments, messages and mentions across assigned social channels.
• Respond to community queries in English and Arabic following the agreed tone of voice.
• Maintain fast and consistent response times across platforms.
• Escalate customer service issues, complaints or sensitive queries to the relevant team.
• Identify recurring audience themes, questions and sentiment.
• Flag reactive opportunities, trends and relevant community conversations.
• Support moderation and reputation management across social channels.
• Work closely with the wider social team to ensure responses align with current campaigns and messaging.
• Maintain community management trackers and escalation logs where required.
• Support reporting with community insights, sentiment and key audience trends.
• Help develop FAQs, response templates and community management guidelines.

Required profile

• 1–3 years of experience in community management, social media or customer engagement, preferably within an agency, hospitality, destination or lifestyle environment.
• Organised, responsive and confident handling both positive and negative interactions professionally.
• Fluent Arabic and strong English communication skills.
• UAE/GCC experience is preferred.

Required skills

• Community management
• Moderation
• Reporting
• Reputation management
• Customer engagement
• Bilingual Arabic/English communication