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Contact Centre Associate (UAE National)

Commercial Bank of Dubai · Ras Al Khaimah

New
🇬🇧 English

Job description

About the role

The Contact Centre Associate will deliver professional, one‑stop telephone service to bank customers, creating a positive impression of the bank while adhering to established standards, procedures, and policies.

Key responsibilities

  • Provide professional one‑stop customer service over the phone, adhering to bank standards and procedures.
  • Answer all incoming calls with high quality and productivity, ensuring first‑call resolution.
  • Identify and convert sales opportunities, cross‑sell products, and generate sales leads.
  • Maintain accurate product knowledge and update customer data in the CRM system.
  • Handle complaints, resolve problems, and follow up on customer requests until closure.
  • Ensure compliance with AML regulations and bank security policies.
  • Achieve quality, productivity, and sales target KPIs.

Required profile

  • UAE national.
  • High school diploma or bachelor's degree.
  • Strong communication skills and ability to build relationships with customers.
  • Ability to work in a fast‑paced call‑center environment.
  • Commitment to confidentiality and adherence to bank policies.

Questions fréquentes

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Published 3 hours ago

Expires 1 week from now

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Commercial Bank of Dubai

Ras Al Khaimah