Contact Centre Associate (UAE National)
Commercial Bank of Dubai · Ras Al Khaimah
Job description
About the role
The Contact Centre Associate will deliver professional, one‑stop telephone service to bank customers, creating a positive impression of the bank while adhering to established standards, procedures, and policies.
Key responsibilities
- Provide professional one‑stop customer service over the phone, adhering to bank standards and procedures.
- Answer all incoming calls with high quality and productivity, ensuring first‑call resolution.
- Identify and convert sales opportunities, cross‑sell products, and generate sales leads.
- Maintain accurate product knowledge and update customer data in the CRM system.
- Handle complaints, resolve problems, and follow up on customer requests until closure.
- Ensure compliance with AML regulations and bank security policies.
- Achieve quality, productivity, and sales target KPIs.
Required profile
- UAE national.
- High school diploma or bachelor's degree.
- Strong communication skills and ability to build relationships with customers.
- Ability to work in a fast‑paced call‑center environment.
- Commitment to confidentiality and adherence to bank policies.
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Published 3 hours ago
Expires 1 week from now
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Commercial Bank of Dubai
Ras Al Khaimah
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