Controls and Governance Consultant

About the role

The Controls and Governance Consultant will act as the first line of control for the cards function, ensuring operational discipline, accuracy and regulatory compliance across all card‑related activities. Based in Riyadh, the role is onsite and focuses on safeguarding processes, reviewing partner deliverables and maintaining the integrity of customer‑facing information.

Key responsibilities

• Serve as the internal accountability point for governance within the cards team, enforcing agreed standards and procedures.
• Review partner and vendor reports to validate regulatory, contractual and operational compliance.
• Monitor contractual timelines, flagging expirations and coordinating renewals.
• Oversee telesales scripts and communications to ensure consistency with product documentation.
• Maintain accurate, up‑to‑date information on customer‑facing channels such as websites and applications.
• Update and audit Standard Operating Procedures (SOPs) for card business functions.
• Audit marketing and product collateral to prevent obsolete or conflicting content.
• Support the Head of Cards with day‑to‑day governance, acting as a trusted control point for critical documents.
• Collaborate with product managers, operations, telesales and external vendors to align practices with compliance requirements.

Required profile

• 8‑10 years of experience in governance, controls or compliance within the financial services or card products domain.
• Strong attention to detail and a methodical approach to reviewing contracts, agreements and reports.
• Excellent communication skills in both English and Arabic.
• Proven ability to influence internal and external stakeholders to drive corrective actions.

Required skills

• English language proficiency (mandatory).
• Arabic language proficiency (mandatory).