Customer Excellence Manager

About the role

The Customer Excellence Manager will lead efforts to ensure high levels of customer satisfaction for a health and wellness brand. Working on‑site in Dubai, you will manage client accounts, analyse feedback and drive continuous improvements in service delivery.

Key responsibilities

• Collect and analyse customer feedback to identify improvement opportunities.
• Collaborate with internal teams to implement solutions that enhance the client experience.
• Build and maintain strong relationships with clients, addressing their needs proactively.
• Monitor and report on key performance indicators related to customer satisfaction.
• Support account management activities and oversee client portfolios.

Required profile

• Proven experience in customer satisfaction and service management.
• Strong analytical ability to interpret feedback and act on insights.
• Excellent communication and interpersonal skills for client interaction.
• Background in account management and portfolio oversight.
• Results‑oriented mindset with solid problem‑solving capabilities.
• Preferably holds a degree in Business Administration, Marketing or a related field.

Required skills

• CRM systems