Customer Experience & Administrative Assistant

About the role

The Customer Experience & Administrative Assistant at Mprive supports the sales and management teams while managing the central call‑centre. The role ensures a premium first‑impression for visitors and leads, maintains strict CRM data discipline, and coordinates day‑to‑day office operations in a luxury real‑estate environment.

Key responsibilities

• Operate inbound and outbound corporate communications, filter inquiries and route high‑value prospects to Property Consultants.
• Provide administrative support: draft corporate letters, manage schedules, archive records, and assist with contract filing.
• Log and distribute property portal leads (Property Finder, Bayut, etc.) within the CRM, ensuring rapid qualification.
• Assist agents in preparing property documents, uploading listings, and verifying compliance with RERA regulations.
• Welcome high‑net‑worth clients at the front desk, delivering a luxury hospitality experience.
• Conduct outbound verification calls to clean and update the client database.

Required profile

• Bachelor’s degree in Business Administration, Communications, Hospitality or related field.
• 1–3 years experience in call‑centre, customer service or administrative support, preferably in UAE real‑estate.
• Excellent verbal and written English; Arabic and French proficiency desirable.
• Knowledge of RERA laws and Dubai Land Department documentation is a plus.

Required skills

• Proficiency with real‑estate CRM platforms such as Hubspot, Propertybase or Salesforce.
• Experience using property portal back‑end tools (PF Expert, Masterkey, Bayut Pro).
• Expertise in managing multi‑line VoIP/cloud telephony systems.
• Advanced Microsoft Office skills: Word, Excel and PowerPoint.