Customer Reception Host – Receptionist

About the role

The Customer Reception Host is the first point of contact for visitors at Al Futtaim Motors, ensuring every guest receives a warm welcome and a seamless experience from entry to exit. Reporting to the Retail Service Manager, you will play a pivotal role in managing the customer journey, handling appointments, and supporting the brand’s high service standards.

Key responsibilities

• Greet all customers warmly, aiming for a 100% performance score.
• Identify the purpose of each visit and direct guests to the appropriate department.
• Guide customers with appointments to the correct Service Advisor.
• Provide a courteous send‑off to every departing customer.
• Raise and promptly escalate customer complaints to the Reception Manager.
• Answer incoming calls and schedule or reschedule appointments in coordination with the Customer Engagement Contact Centre.
• Assist throughout the complete customer journey and address health‑and‑safety issues.
• Manage the complaint cycle, follow up on no‑shows, and handle electronic Vehicle Health Checks (eVHC).

Required profile

• High School Diploma or equivalent.
• 2–3 years of experience in a customer‑service or front‑desk role.
• Strong planning and organizational abilities.
• Proven ability to interact professionally with customers and manage their needs.

Required skills

• Excellent communication and interpersonal skills.
• Effective complaint handling and issue resolution.
• Strong organizational and multitasking capabilities.
• Experience with appointment scheduling and customer‑service coordination.