Customer Renewals Executive

About the role

We are seeking an energetic and personable Customer Renewals Executive to join our Dubai team. In this role you will be the primary point of contact for existing customers, reminding them of their annual water‑filtration maintenance and guiding them through the renewal process. Your focus will be on delivering a friendly, professional experience that drives retention and revenue.

Key responsibilities

• Contact existing customers by phone and WhatsApp regarding upcoming or overdue annual maintenance renewals.
• Explain filter replacement and maintenance services clearly and confidently.
• Follow up with customers and convert renewal opportunities into confirmed bookings.
• Build positive relationships and provide a friendly, professional customer experience.
• Maintain accurate records of calls, customer feedback and renewal status.
• Coordinate with the operations team to schedule confirmed maintenance appointments.
• Meet monthly renewal and customer retention targets.

Required profile

• A pleasant, confident and energetic personality.
• Strong communication and relationship‑building abilities.
• Previous experience in telesales, telemarketing, customer service or customer retention.
• Natural ability to persuade customers without being overly pushy.
• Good follow‑up skills and attention to detail.
• Comfortable working with targets and making a high volume of daily calls.
• Fluent English; additional languages are an advantage.

Required skills

• Experience using a CRM system to track interactions and renewal status.