Customer Service Agent – Airport Operations

About the role

The Airport Information Centre is looking for a Customer Service Agent to ensure a seamless passenger experience. You will be the first point of contact for travellers, providing assistance in person and over the phone while coordinating with airport stakeholders.

Key responsibilities

• Greet and guide passengers, directing them to the appropriate services.
• Manage the Information Centre, handling enquiries and telephone calls promptly.
• Maintain terminal infrastructure and passenger facilities on the landside and terminal building.
• Coordinate with police, immigration, customs and other agencies to ensure smooth passenger processing.
• Regulate queues at processing zones and manage trolley flow.
• Prepare operational documents, file records and update reports.
• Handle lost‑and‑found and mishandled baggage reporting.
• Assist VIP, CIP, wheelchair‑bound, elderly and other special passengers.
• Update flight information displays (FIDS) and monitor schedule changes.
• Support the Shift Supervisor and perform any additional duties as instructed.

Required profile

• UAE national.
• Minimum of 1 month experience in a customer‑facing role.
• Ability to work in a fast‑paced airport environment and follow supervisor instructions.

Required skills

• Admin reporting skills.
• Document control and recording.
• Email drafting.
• Presentation skills.
• Proficiency in MS Word.