Customer Service Agent – Khaleeji Arabic Speaking

About the role

Minimalist, a fast‑growing Dubai‑based lifestyle brand, is looking for a Khaleeji Arabic‑speaking Customer Service Agent to be the front‑line representative for its customers. You will handle inquiries, resolve issues, and actively support sales through phone and messaging channels.

Key responsibilities

• Manage customer complaints received by phone or in writing, resolve when possible, and escalate when needed.
• Provide timely answers to customer queries, track shipments and keep customers updated.
• Contact customers with abandoned carts, understand reasons for non‑completion and persuade them to finalize purchases.
• Conduct inbound sales calls to assist customers who have started but not completed a purchase.

Required profile

• 1–2+ years of experience in sales, marketing or customer representation, preferably in a startup or e‑commerce environment.
• Excellent verbal and written communication skills in Khaleeji Arabic and English.
• Bachelor’s degree is preferred.

Required skills

• Proficiency with WhatsApp for business communication.
• Experience using Monday.com or similar ticketing and project‑management tools.

What we offer

• Competitive salary with performance‑based incentives.
• UAE work visa, health insurance and annual flight allowance.
• Opportunities for growth in a rapidly expanding, future‑oriented organization.