Customer Service Assistant

About the role

Superior Translation Services Co. is looking for a friendly and professional Customer Service Assistant to be the main point of contact for clients in Dubai. You will support customers with translation, document attestation and visa assistance services, ensuring a smooth and positive experience.

Key responsibilities

• Handle client inquiries via phone, WhatsApp, email and in‑person.
• Provide accurate information on translation, attestation and visa support processes.
• Track client documentation, issue status updates and follow up on pending payments.
• Maintain customer databases, service logs and confidential client records.
• Liaise with internal operational teams to resolve issues and ensure timely task completion.

Required profile

• 0–2 years of UAE experience in customer service, sales, reception or administration.
• Female candidates only.
• Fluent in spoken and written English.
• Strong multitasking, interpersonal and follow‑up abilities.

Required skills

• Basic proficiency in Microsoft Office applications.
• Effective email communication.
• Professional use of WhatsApp for client management.

What we offer

• Competitive salary starting from AED 2,000 per month.
• Full‑time permanent position in a fast‑paced environment.