Customer Service Associate – Retail (Dubai)

About the role

The Customer Service Associate is responsible for delivering exceptional service to shoppers in a retail environment, ensuring the store is well‑presented, stocked and operating smoothly. You will engage with customers, handle inquiries and complaints, support sales and manage cash transactions.

Key responsibilities

• Provide high‑level customer service, address basic complaints and escalate when needed.
• Maintain visual merchandising standards and keep the sales floor clean and inviting.
• Receive shipments, restock shelves and assist with inventory management to keep the store fully stocked.
• Recommend products, upsell and cross‑sell based on customer needs.
• Operate the cash register, process payments and ensure accurate cash handling.

Required profile

• Previous experience in customer‑facing roles with a focus on excellent service.
• Strong verbal communication and interpersonal skills.
• Ability to maintain high store standards in organization and cleanliness.
• Proven ability to recommend products and engage in upselling and cross‑selling.
• Experience operating cash registers and following cash‑handling procedures.

Required skills

• Customer service experience.
• Communication skills.
• Attention to detail.
• Sales skills.