Customer Service Representative – Entry Level

About the role

We are looking for an enthusiastic Customer Service Representative to join our fast‑paced team. You will be the first point of contact for customers, handling inquiries across phone, email and live chat while ensuring a smooth and positive experience.

Key responsibilities

• Respond to customer inquiries via phone, email, or live chat and provide accurate product and service information.
• Assist with orders, account updates, and service‑related requests.
• Investigate and resolve complaints, escalating complex cases when necessary.
• Maintain detailed records of interactions in the CRM system and track recurring issues.
• Collaborate with operations, sales and technical teams to share feedback and improve service quality.

Required profile

• Strong written and verbal communication skills.
• Patient, empathetic and customer‑oriented mindset.
• Ability to work under pressure and manage multiple tasks.
• Positive attitude with a willingness to learn.
• Detail‑oriented and organized.

Required skills

• Microsoft Office
• Google Workspace
• Basic familiarity with CRM or support tools

What we offer

• Practical experience in customer support operations.
• Career progression opportunities into Customer Experience, Team Lead or Operations roles.
• Friendly, collaborative work environment with training and professional development.
• Exposure to modern customer support systems.