Customer Service Representative

About the role

Join Schweitzer Engineering Laboratories (SEL) in Dubai to provide world‑class customer care, support sales and marketing activities, and coordinate orders and logistics throughout the order journey.

Key responsibilities

• Provide exceptional support to internal and external customers.
• Enter orders, quotes and RMAs accurately and maintain special specifications.
• Communicate deliverables and resolve service issues with customers and representatives.
• Complete required customer‑service certifications and use judgment to resolve standard problems.

Required profile

• Minimum 2 years of customer‑service experience.
• Associate’s degree or equivalent business experience.
• Strong computer skills and ability to learn technical product details.
• Team‑player attitude and willingness to travel up to 10 %.

Required skills

• Excel (advanced)
• Reporting

What we offer

• Competitive pay and superior benefits.
• Top‑tier medical, dental, vision, life and accident insurance.
• Varied leave plans including annual, sick and parental leave.
• Development programs such as tuition assistance and skill‑development courses.
• Wellbeing benefits like Employee Assistance Program and reimbursable gym membership.
• International travel medical and security assistance.
• Provident fund contribution.