Customer Service Representative

About the role

Sharaf DG is seeking a Customer Service Representative to promote and sell Etisalat plans to businesses, institutions, government entities, and Emirati customers in Dubai. The role focuses on delivering exceptional service while driving revenue through upselling and cross‑selling.

Key responsibilities

• Promote and sell Etisalat plans tailored to various customer segments.
• Provide detailed information on plan features, benefits, and pricing.
• Identify upselling and cross‑selling opportunities to enhance revenue.
• Handle and resolve customer concerns promptly and professionally.
• Maintain a positive, empathetic, and professional attitude at all times.
• Build sustainable relationships and trust with customer accounts.
• Document and alert team leaders to trends in customer calls.
• Keep accurate records of interactions, transactions, comments, and complaints.

Required profile

• Minimum 1 year of experience in call centre, customer care, or front desk.
• Graduate or diploma (mandatory).
• Age below 30 years.

Required skills

• Excellent verbal and written communication.
• Strong team player with good listening skills.
• Ability to multitask and solve problems.
• Computer proficiency.