Customer Service Representative – Supply Chain & Logistics

About the role

The Customer Service Representative (CSR) will act as the primary point of contact for customers, handling inquiries, complaints, and order coordination within a supply chain and logistics environment.

Key responsibilities

• Manage end‑to‑end order processing through email, phone, and ERP systems.
• Address customer feedback promptly, resolve issues or escalate when necessary to ensure satisfaction.
• Coordinate with cross‑functional teams to guarantee product availability and timely shipment/delivery.
• Oversee document management, ensuring accurate and timely invoicing in line with SLA requirements.

Required profile

• Bachelor’s degree in Business Administration, International Business or a related field.
• 8+ years of experience in customer service or logistics, preferably in an international or export‑focused role.
• Strong understanding of international trade regulations, export documentation, and logistics processes.
• Proven ability to multitask, work under pressure, and maintain high attention to detail.

Required skills

• Proficiency with ERP systems.
• Advanced Microsoft Office skills.