Customer Success Engineer

About the role

As a Customer Success Engineer for the MENAT region, you will act as the primary bridge between our customers and Aikido Security’s developer‑first security platform. You will help clients unlock the full value of our tools, drive adoption, and prevent churn while ensuring a smooth technical experience.

Key responsibilities

• Engage with at‑risk accounts to mitigate churn and retain revenue.
• Drive product adoption and maximize customer value through proactive guidance.
• Escalate and troubleshoot complex technical issues, debugging workflow problems as needed.
• Lead onboarding and deployment activities for new clients.
• Deliver training sessions and workshops to customer teams.
• Collect and share customer insights with the product team to influence roadmap decisions.

Required profile

• Medior to senior experience in customer success, technical account management, or a similar role.
• Tech‑savvy with the ability to investigate and debug technical workflows.
• Strong communication skills and a proactive, "get‑stuff‑done" attitude.
• Comfortable working independently and juggling multiple priorities.
• Fluent in English.

Required skills

What we offer

• High‑impact position in a fast‑growing, well‑funded company.
• Rapid growth of responsibility and ownership.
• Open, informal culture that sticks to its values.
• Flexible working hours.