Customer Success Manager

About the role

We are looking for an experienced Customer Success Manager to act as a key point of contact for a portfolio of corporate clients, ensuring they receive a consistent, responsive and high‑quality service. The role focuses on building strong client relationships, understanding client needs, coordinating with internal teams and ensuring issues are resolved efficiently.

Key responsibilities

• Manage day‑to‑day relationships with assigned clients and act as their primary point of contact.
• Build strong relationships with key client stakeholders and develop a clear understanding of their business needs and priorities.
• Handle client queries, requests, concerns and escalations through to resolution.
• Coordinate with internal teams to ensure services are delivered accurately, efficiently and within agreed timelines.
• Monitor service delivery and proactively identify potential issues, gaps or areas for improvement.
• Conduct regular client meetings, service reviews and follow‑ups.
• Gather client feedback and work with internal teams to improve processes and overall service quality.
• Support client onboarding and ensure a smooth transition into ongoing service delivery.

Required profile

• Bachelor's degree in Business Administration, Management, Communications or a related field.
• Minimum 5 years of experience in Customer Success, Account Management, Client Services or Service Delivery.
• Experience managing corporate or B2B clients within professional services, managed services, technology or outsourcing environments.
• Strong relationship management and stakeholder engagement skills.
• Excellent written and verbal communication skills with a proactive, solutions‑focused mindset.

Required skills

• CRM platforms
• Ticketing platforms
• Customer success platforms