Customer Support Specialist

About the role

The Customer Support Specialist will assist bank customers with their banking needs, delivering high‑quality service while representing ADIB’s professional image. Based at the Deira Branch in Dubai, the role handles inquiries across multiple channels and ensures smooth delivery of banking products.

Key responsibilities

• Maintain a high level of service attitude toward customers.
• Execute, distribute, and record customer instructions received via mail, fax, and other channels.
• Handle walk‑in inquiries about ADIB products and services, directing customers to the appropriate service areas.
• Perform general administrative tasks such as preparing memos, customer letters, and filing.
• Deliver cheque books, ATM cards, covered cards, and returned cheques to customers.
• Manage captured card issues and ensure timely delivery of resolved cards.
• Perform any other duties assigned by branch management.

Required profile

• UAE National (mandatory).
• Good knowledge of ADIB’s retail and institutional banking products and services.
• Understanding of ADIB operational policies and procedures.
• Familiarity with UAE banking practices, regulations, and Central Bank of UAE guidelines.
• Ability to adhere to service standards and cross‑selling practices.

Required skills

• Computer skills