Customer Support Specialist (Remote, Part‑time)
GH Advanced Materials
Job description
About the role
GH Advanced Materials is seeking a part‑time, remote Customer Support Specialist to deliver timely, accurate, and empathetic assistance to its customers via email, chat, and phone. You will handle inquiries, troubleshoot issues, and guide users through technical and procedural steps.
Key responsibilities
- Respond to customer inquiries across multiple channels and document interactions in the support system.
- Escalate complex problems to the appropriate internal teams and follow up to ensure resolution.
- Identify recurring issues, provide feedback to stakeholders, and contribute to FAQs or help articles.
Required profile
- Strong interpersonal skills with empathy, active listening, and professionalism.
- Ability to work independently in a remote environment with reliable internet access.
- Excellent written and verbal communication in English.
Required skills
- Customer Support Platforms
- Ticketing systems
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Published 2 hours ago
Expires 1 month from now
12 views · 0 interested
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GH Advanced Materials
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