Data Analyst – UAE National

About the role

A Data Analyst is sought to support Social Support Operations through data analysis, reporting, data-quality management and business intelligence. The role turns data from multiple sources into accurate, actionable insights that support operational decisions, performance monitoring, audits and service improvement. Hands-on experience with Python, Power BI and SQL is a must.

Key responsibilities

• Clean, transform, validate and analyse data from multiple sources using Python, SQL, Excel and Power BI.
• Build and maintain Power BI dashboards and reports, including KPIs, trends, forecasts and interactive visualisations.
• Design data models, write DAX measures, use Power Query, drill-throughs, tooltips and row-level security.
• Write and optimise complex SQL queries (joins, subqueries, CTEs, window functions, aggregations, views, stored procedures).
• Extract and analyse data from CRM platforms, preferably Microsoft Dynamics 365, and reconcile discrepancies across systems and databases.
• Identify and fix data-quality issues such as missing data, duplicates and inconsistent classifications, and build automated quality checks and exception reports.
• Run trend, variance, month-over-month and forecasting analyses, and turn business rules into SQL, Python and DAX logic.
• Gather requirements, define KPIs and calculation rules, run root-cause analysis and prepare UAT cases.
• Communicate findings to technical and non-technical stakeholders and keep documentation of business rules, data definitions and test cases.
• Work with business teams, developers, auditors, finance teams and vendors, ensuring data confidentiality and security.

Required profile

• Bachelor's degree in Data Analytics, Computer Science, Statistics, Information Systems, Business Analytics or a related field.
• Strong hands-on experience with Python, especially Pandas, NumPy, Matplotlib and Seaborn.
• Experience analysing and validating data from multiple sources, and reconciling data quality.
• CRM data experience; Microsoft Dynamics 365 experience preferred.
• Strong analytical, problem-solving and communication skills, and ability to document work.

Required skills

• Advanced SQL and Microsoft SQL Server or similar databases.
• Power BI, including DAX, Power Query and data modelling.
• Advanced Excel (XLOOKUP, SUMIFS, COUNTIFS, Pivot Tables, Power Query).
• Preferred: Power BI certification, Azure, Data Factory, Microsoft Fabric, APIs, Git and Agile.