Door Attendant

About the role

Exceptional Hospitality Starts with You. As a Door Attendant you greet guests upon arrival and create memorable experiences that brighten their stay.

Key responsibilities

• Deliver a warm welcome by greeting guests, completing check‑in, verifying details, assigning rooms, issuing keys and providing welcome materials or bell service assistance.
• Support efficient check‑out by processing departures, verifying charges, handling payments, issuing receipts and using the point‑of‑sale system accurately.
• Provide hotel and local knowledge, demonstrating comprehensive understanding of room types, rates, promotions and area information to assist guest inquiries.
• Promote hotel services using up‑selling techniques to recommend amenities and maximize revenue.
• Delight guests by responding to requests, resolving concerns promptly and managing messages and communications effectively.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity – always doing the right thing.
• Leadership – inspiring others.
• Teamwork – believing collaboration drives the best outcomes.
• Ownership – taking accountability.
• Focus on the now – bringing urgency and discipline to each moment.