Duty Manager

About the role

The Duty Manager will support the Front Office Manager in overseeing reception, front‑office administration and data administration at Sofitel Dubai the Obelisk. This role ensures guests receive prompt, courteous service and that the hotel operates efficiently.

Key responsibilities

• Supervise front‑office staff to guarantee prompt and personalized guest service.
• Assist the Front Office Manager with daily operational duties.
• Provide special attention to repeat guests and VIPs.
• Control room availability, room types, and rate categories to maximize occupancy and revenue.
• Coordinate with Housekeeping to maintain room image and enforce the Room Ready on Arrival policy.
• Work closely with the Executive Housekeeper to fulfil special guest requests and amenities.
• Monitor credit policies and collaborate with the Finance Department as needed.

Required profile

• Minimum 36 months (3 years) of experience in front‑office or duty‑manager functions within hospitality.
• Strong understanding of hotel operations and guest service standards.
• Ability to manage staff, handle revenue optimisation and liaise across departments.

Required skills

• Data administration
• Opera Property Management System
• Front Office Operations