Duty Manager – Luxury Resort

About the role

The Duty Manager is the primary point of contact for guests 24 hours a day at Anantara Mina Al Arab Ras Al Khaimah Resort. This role ensures smooth night‑time operations, from arrivals to departures, while maintaining the highest standards of guest satisfaction.

Key responsibilities

• Monitor all night arrivals and ensure guest requests are handled promptly.
• Honor reservations and resolve any issues quickly and efficiently.
• Conduct VIP room inspections, manage VIP arrivals and departures.
• Address guest satisfaction concerns and follow up in a timely manner.
• Complete the night audit according to resort standards and procedures.
• Submit housekeeping and cleaning requests as needed.
• Keep all team members informed about hotel products, services, room types, rates, and facilities.

Required profile

• Ability to serve as the main guest contact point around the clock.
• Strong attention to detail for reservations, VIP handling, and night audit.
• Excellent communication skills to keep staff updated on hotel offerings.
• Proactive approach to resolving guest issues and ensuring satisfaction.

Required skills

What we offer

• Opportunity to work in a prestigious international resort brand.
• Exposure to luxury hospitality operations in a unique desert‑coast environment.
• Professional development within Minor Hotels’ global network.