E-commerce Project Manager (Airport Duty-Free)

About the role

techcarrot FZ LLC is looking for an E-commerce Project Manager in Dubai to lead end-to-end delivery of airport duty-free e-commerce projects. The role acts as Subject Matter Expert for e-commerce platforms and deployment best practices, guiding customers on solution design and platform capabilities while coordinating with third-party vendors.

Key responsibilities

• Lead the full lifecycle of the airport duty-free e-commerce project, from requirements gathering to deployment, including sprint management, timelines and stakeholder communication.
• Act as SME for the e-commerce platform (WooCommerce, Shopify or similar), integrations and backend architecture, validating designs, solution architecture and deployment pipelines.
• Oversee API integrations with POS, ERP, inventory, payment gateways, loyalty systems and airport operational systems, working with developers on scalable, secure and high-availability architecture.
• Manage relationships with technology vendors, Shopify partners, payment providers and airport authorities, and align the digital catalog with physical store inventory, SKU mapping and stock accuracy.
• Oversee testing cycles (functional, integration, UAT, performance, security), go-live readiness, cutover planning and post-launch support.
• Ensure compliance with airport IT policies, cybersecurity standards, data privacy regulations, airport security and regulatory standards.
• Understand duty-free product categories, pricing rules, promotions and tax-free regulations, and provide technical and functional direction to internal and customer teams.

Required profile

• 10-15 years of experience in technical project management or solution delivery.
• Experience delivering retail or airport e-commerce projects is a strong advantage.
• Strong documentation, requirement gathering and stakeholder management skills.
• Ability to manage cross-functional teams and external vendors.