Executive Assistant Manager - Rooms

About the role

The prestigious 5‑star luxury hotel in the UAE is seeking an experienced Executive Assistant Manager – Rooms to lead the Rooms Division. This senior position focuses on delivering Forbes Five‑Star service across Front Office, Guest Services, Concierge, Butler and VIP experiences.

Key responsibilities

• Provide strategic leadership and operational oversight of Front Office and Guest Services.
• Drive Forbes Five‑Star service standards across all guest touchpoints.
• Ensure seamless arrival, stay and departure experiences for VIP and high‑profile guests.
• Lead, coach and develop Front Office, Concierge, Guest Relations, Butler and Club Lounge teams.
• Monitor guest satisfaction scores, online reputation and quality assurance programs.
• Collaborate with Revenue, Sales & Marketing and other departments to maximise guest satisfaction and business performance.
• Manage departmental budgets, productivity and operational efficiencies.
• Support limited oversight of Housekeeping and Spa operations through leadership teams.
• Maintain compliance with brand standards, Forbes requirements and company policies.

Required profile

• 8‑10 years of luxury hospitality experience, including at least 3 years in a senior Rooms Division leadership role.
• Proven background in a Forbes Travel Guide Five‑Star hotel or resort.
• Strong expertise in Front Office Operations, Guest Experience Management and luxury service delivery.
• Experience in the UAE luxury hospitality market.
• Native speaker of a European language (French, German, Italian, Spanish, Dutch, Portuguese or other) with fluent English.
• Excellent leadership, coaching and team development capabilities.
• Commercial awareness with experience managing budgets, forecasting and operational performance.

Required skills