Executive Office Administration Manager

About the role

The Executive Office Administration Manager supports the General Manager and his/her team by handling a wide range of administrative duties. This includes organizing correspondence, responding to inquiries, and tracking problem resolution to ensure smooth office operations.

Key responsibilities

• Assist managers in preparing reports, presentations, and statistical data.
• Attend meetings, transcribe and distribute minutes for staff, executive committee, and department sessions.
• Create and maintain filing systems, including giveaway/donation files and reservation records.
• Compose, produce, and sign routine correspondence; distribute as required.
• Answer department phones, act as receptionist for the manager and other team members, and sort and distribute mail.
• Deliver exceptional customer service by managing day‑to‑day operations and exceeding guest expectations.
• Handle VIP amenity requests from the General Manager/DOPS promptly.
• Communicate safety procedures, monitor compliance, and ensure employee understanding of safety codes.
• Analyze information to solve problems and support project planning, prioritization, and coordination.
• Keep executives and peers informed of relevant information in a timely manner.

Required profile

• High school diploma or GED with at least 2 years of experience in administrative assistance, clerical services, or a related field.
• Associate degree (2‑year) in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or a related discipline (no prior work experience required).