F&B Guest Relations Specialist

About the role

Our Guest Service Support Experts take the initiative to ensure food and beverage operations run smoothly, creating memorable experiences for guests at The Ritz‑Carlton Dubai. The role involves a variety of tasks from setting tables to assisting the kitchen, all aimed at delivering seamless service. You will be on your feet, moving across various surfaces while delivering attentive service that aligns with the brand’s high standards.

Key responsibilities

• Set tables, clean work areas and replenish supplies to maintain operational readiness.
• Assist the kitchen and support front‑of‑house staff during service periods.
• Read and verify menu information, ensuring accuracy for guests.
• Perform physical tasks such as standing, walking, lifting up to 25 lb (50 lb with assistance) and reaching overhead.
• Maintain a safe and professional workplace by following company policies and standards.
• Manage inventory of service items and ensure timely restocking.
• Support guest interactions by answering basic queries about menu items.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior experience required; previous food‑and‑beverage experience is preferred.
• No supervisory experience or specific licenses needed.