Front Desk Agent

About the role

We are seeking a dynamic and self‑motivated Front Desk Agent to join our team at Al Maha Arjaan by Rotana in Abu Dhabi. You will be the first point of contact for guests, delivering personalized service that creates memorable stays.

Key responsibilities

• Provide prompt, courteous, and efficient service from arrival to departure, ensuring high guest satisfaction.
• Greet guests by name, escort them to rooms, and conduct in‑room and hotel familiarisation.
• Assist guests with enquiries about hotel activities, local attractions, and services.
• Maintain up‑to‑date knowledge of hotel rates, occupancy levels, promotions, and local events.
• Accurately process check‑in/check‑out transactions and incidental charges using the Front Office system.
• Uphold guest privacy and adhere to hotel policies, procedures, and service standards.

Required profile

• Degree in hospitality or related field.
• Previous experience in a hotel front office environment.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.

Required skills

• Opera PMS (property management system) – preferred.
• Computer literacy.