Front Desk Agent

About the role

Passionate about being the central information contact for guest services and inquiries? Take your career to a whole new level with us and join our Front Office team at Swissôtel Al Ghurair.

Key responsibilities

• Provide a warm welcome to guests, register and process check‑in for all arrivals, and keep guest information up to date in the system.
• Assist guests with general enquiries, delivering accurate and detailed information about hotel services, facilities and local attractions.
• Deliver prompt, attentive and friendly service in line with LQA standards, continuously reviewing guest feedback and performance.
• Maintain thorough product knowledge of daily functions, promotional activities and marketing offers.
• Uphold personal grooming standards and project a professional image of the hotel at all times.
• Follow hotel policies, safety standards and relevant legislation to ensure a safe environment for guests and colleagues.

Required profile

• Previous experience in a similar role within a 5‑star hotel is an asset.
• Ability to focus on guest needs, staying calm and courteous under pressure.
• Excellent written and verbal English communication skills; additional languages such as Arabic, Chinese or Russian are a plus.
• Prior experience working with Opera or a related property management system.

What we offer

• Employee benefit card with discounted rates across Accor worldwide.
• Learning programs through Accor Academies for continuous development.
• Opportunities to grow within the property and across the global Accor portfolio.
• Participation in Corporate Social Responsibility initiatives like Planet 21.