Front Desk Receptionist – Luxury Resort

About the role

As a Receptionist at DoubleTree by Hilton Resort & Spa Marjan Island, you will be the first point of contact for guests, delivering a warm welcome and ensuring a seamless stay from check‑in to check‑out. You will support the Front Office team in providing exceptional hospitality in a luxury resort environment.

Key responsibilities

• Greet guests, verify reservations, assign rooms, issue keys and provide hotel information.
• Process check‑outs, verify charges, handle payments and issue receipts using the property management and POS systems.
• Respond promptly to guest inquiries, requests and concerns, ensuring timely resolution.
• Promote hotel facilities, services and promotions through up‑selling techniques.
• Handle cash, foreign currency and credit‑card transactions in line with hotel policies.
• Communicate significant guest feedback and operational issues to the Front Office Manager and Supervisors.
• Adhere to Hilton brand standards, security, fire safety and health regulations.

Required profile

• Passion for hospitality and delivering exceptional guest experiences.
• High school diploma or equivalent.
• Positive attitude, professional grooming and presentation.
• Strong verbal and written communication skills.
• Previous experience in a customer‑focused or hospitality environment is advantageous.

Required skills

• Proficiency with Microsoft Office applications.
• Experience with cash handling.
• Familiarity with hotel property management systems (PMS) and point‑of‑sale (POS) systems.