Front Office Agent

About the role

We are looking for a Front Office Agent to join Raffles The Palm Dubai, a luxury resort renowned for its heritage and exceptional service. The role is the first and last point of contact for guests, ensuring a seamless, warm, and personalized experience from arrival to departure.

Key responsibilities

• Register and room all guest arrivals, perform check‑in, check‑out and room change procedures using the hotel system.
• Handle cashiering duties, maintain float, process personal and traveller checks, and provide currency exchange.
• Respond to guest inquiries, complaints and requests, and refer complex issues to the supervisor.
• Promote on‑property and group loyalty programmes, and upsell onward bookings at other Raffles properties.
• Prepare night and morning reports, audit balances and ensure accurate financial reporting.
• Maintain a clean, orderly front‑desk area and uphold appearance and behaviour standards.

Required profile

• Post‑secondary education or qualification in Hotel Management.
• Minimum 2 years guest‑relations experience in a 4‑ or 5‑star hotel.
• Strong written and verbal English communication skills.
• Ability to work calmly, courteously and collaboratively in a multicultural environment.

What we offer

• Complimentary room upgrades and extended stays across Fairmont & Raffles properties.
• Discounted dining, wellness and other exclusive colleague perks.
• Inclusive workplace that values diversity, belonging and empowerment.