Front Office Associate (Receptionist)

About the role

STORY Hospitality is looking for a friendly, professional and customer-focused Front Office Associate (Receptionist) for Al Maya Island & Resort in Abu Dhabi. This is a full-time, on-site position where the associate acts as the first point of contact for guests, overseeing daily front desk operations, assisting with reservations and guest requests and coordinating with several departments. The role suits hospitality professionals who want to deliver memorable guest experiences from arrival to departure.

Key responsibilities

• Welcome guests and manage smooth check-in and check-out procedures.
• Respond to guest inquiries, requests and concerns professionally and courteously.
• Maintain accurate guest records, reservations, villa allocations and profiles using OPERA PMS.
• Process payments, handle cash transactions and complete cashier closing procedures accurately.
• Coordinate with Housekeeping, Reservations, Sales and other departments for arrivals, departures and VIP guests.
• Monitor room and villa status and prepare daily operational reports.
• Manage reception emails, pending guest requests and shift handover documentation.
• Promote resort facilities, services and events and encourage guest feedback.
• Keep the reception area clean, organised and fully operational.
• Follow security, safety, hygiene and confidentiality policies and support other tasks assigned by management.

Required profile

• Diploma holder.
• At least 1 year of front office or reception experience in hospitality, preferably in a resort.
• Fluency in both Arabic and English.
• Excellent customer service, communication and problem-solving skills.
• Ability to work flexible shifts and stay calm in a fast-paced environment.
• Willingness to relocate to or commute to Abu Dhabi.

Required skills

• At least 2 years of hands-on experience with OPERA PMS.
• Basic computer proficiency.
• Knowledge of front office and reception operations and guest relations.