Front Office Host – Hotel Front Desk

Destination Hotels

New

Junior 🇬🇧 English

Job description

About the role

The Front Office Host will deliver courteous, professional, and efficient service to maximise guest satisfaction. You will rotate across rooms‑division sub‑departments and other areas as needed, ensuring a seamless guest experience.

Key responsibilities

Provide personalised service, handling guest requests and complaints, and escalating when necessary.
Maintain awareness of hotel activities, perform proper shift handovers, and follow up on pending items.
Promote hotel services, facilities, and promotions, applying upselling techniques.
Balance cash reports, manage remittance envelopes, and complete opening/closing procedures.
Update room allocations, monitor special guest requirements, and maintain contact with long‑stay and suite guests.
Uphold high standards of grooming, hygiene, and teamwork across all departments.

Required profile

Relevant degree or diploma in Hospitality or Tourism Management.
Minimum 2 years of experience in hotel operations.
Strong customer service, communication, and interpersonal abilities.

Required skills

Questions fréquentes

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Published 1 day ago

Expires 1 month from now

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