Front Office Manager

About the role

We are looking for a passionate and experienced Front Office Manager to lead our Front Office operations and deliver exceptional guest experiences. The role involves overseeing daily front desk activities, maximizing room revenue, and ensuring the highest standards of service across the hotel.

Key responsibilities

• Oversee daily Front Office operations to ensure smooth hotel functioning and exceptional guest service.
• Monitor room inventory, availability, rate categories and drive occupancy, ADR and revenue.
• Maintain accurate guest profiles, registration records and produce Front Office reports.
• Provide personalized service to VIPs, repeat guests and special arrivals.
• Conduct regular inspections of lobby, reception, cashier area and VIP rooms to uphold presentation standards.
• Coordinate with Housekeeping to guarantee rooms are ready and guest requests are fulfilled.
• Lead, coach and train the Front Office team, ensuring mandatory training and professional conduct.
• Handle guest concerns, implement service recovery and drive upselling initiatives to meet revenue targets.

Required profile

• Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel environment.
• Strong leadership, communication and problem‑solving abilities.
• Excellent knowledge of Front Office operations and hotel revenue management.
• Ability to work in a fast‑paced environment with flexibility for shifts, weekends and public holidays.
• Proven track record of delivering exceptional guest service while achieving operational and revenue goals.

Required skills

• Opera PMS (hotel property management system) experience.