Front Office Rooms Controller – Resort Tower

About the role

Wynn Al Marjan Island is seeking a Front Office Rooms Controller for its Resort Tower. The role ensures efficient room inventory management, supports high‑volume arrivals and departures, and upholds Forbes Five‑Star service standards.

Key responsibilities

• Oversee room inventory and assignment, coordinating with Housekeeping and Facility Management to guarantee room readiness.
• Monitor real‑time room status, prioritize allocations based on guest type, arrival time and operational needs.
• Optimize room blocking strategy to maximize efficiency, minimise room moves and support upselling opportunities.
• Support Front Desk operations by managing guest flow and reducing wait times during peak periods.
• Maintain accurate updates in the PMS (Opera Cloud) for room status, availability and assignments.
• Handle special requests and room preferences in line with guest profiles and brand standards.

Required profile

• Minimum 3 years experience in a luxury hospitality environment, preferably in Front Office or Rooms Division.
• Previous experience as a Room Controller, Front Desk Supervisor or similar role.
• Strong organizational, multitasking and communication skills with the ability to prioritize under pressure.
• Flexibility to work shifts including weekends, evenings and public holidays.

Required skills

• Opera Cloud (hotel PMS)
• Microsoft Office

What we offer

• Attractive salary paid in AED.
• Excellent leave policy, healthcare package and incentive programmes.
• Additional employee benefits as part of Wynn Resorts’ global hospitality brand.