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This job expired on 19/08/2026. It no longer accepts applications.
Front Office Supervisor – Guest Experience
TALENTMATE · Doubaï
Job description
About the role
Emaar Hospitality Group is seeking a Front Office Supervisor to ensure an exceptional guest experience across the entire stay journey. You will represent the brand from check‑in to check‑out, creating memorable moments that turn guests into loyal fans.
Key responsibilities
- Deliver flawless service standards throughout the guest journey.
- Manage day‑to‑day Front Office operations in line with brand procedures.
- Proactively address and resolve guest complaints, ensuring timely service recovery.
- Lead and motivate Front Office team members, fostering a collaborative environment.
- Communicate effectively with fellow ambassadors to keep guest interests at the forefront.
Required profile
- Genuine service personality with high emotional intelligence.
- Minimum 4 years of experience in the hospitality industry.
- At least 2 years in a supervisory role within a 5‑star hotel environment.
- High school diploma required; college degree in Hotel Management preferred.
- 1‑3 years of experience in a similar position at a 5‑star hospitality company.
Required skills
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TALENTMATE
Doubaï
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