Front Office Supervisor – Guest Experience

About the role

The Front Office Supervisor will ensure an exceptional guest experience throughout the stay, representing the Emaar brand from check‑in to check‑out. This role operates in a highly empowered environment, aiming to turn every guest into a happy fan of the hotel’s rooms and facilities.

Key responsibilities

• Perform all operational tasks at the Front Office while adhering to service standards and procedures.
• Deliver flawless service, go the extra mile, and proactively communicate with team members.
• Prevent guest complaints and manage service recovery when needed.
• Maintain accurate records and coordinate with other hotel departments to ensure seamless guest journeys.

Required profile

• Genuine service personality with high emotional intelligence.
• Minimum 4 years of experience in the hospitality industry.
• At least 2 years in a supervisory role within a 5‑star hotel environment.
• High school diploma required; a college degree in Hotel Management or related field preferred.
• 1–3 years of experience in a similar front‑office position at a 5‑star property.

Required skills

What we offer

• Opportunity to work with a leading global hospitality brand.
• Dynamic, fast‑paced environment that encourages growth and development.