Front Office Supervisor – Hospitality Leader

About the role

The Front Office Supervisor ensures smooth front desk operations and creates memorable first impressions for guests at DoubleTree by Hilton Resort & Spa Marjan Island. You will lead a team, coordinate with other hotel departments, and uphold the highest standards of hospitality.

Key responsibilities

• Supervise Front Desk activities during your shift, maintaining consistently high service standards.
• Keep the team updated on hotel products, services, pricing, promotions, VIP guests, and special events.
• Monitor appearance, performance, and service standards while fostering training, teamwork, and professional growth.
• Handle guest requests, inquiries, and complaints promptly and professionally to create memorable experiences.
• Support hotel revenue through effective up‑selling and promotional initiatives.
• Ensure the Front Desk remains welcoming, professional, and reflects the light and warmth of hospitality.

Required profile

• Minimum 2 years’ experience as a Front Office Supervisor in a hotel environment.
• Proven leadership and team‑management abilities.
• Strong commitment to delivering exceptional guest experiences.
• Good knowledge of Front Office operations and hotel procedures.
• Relevant hospitality or management qualification is an advantage.