General Manager - Coffee Retail Operations

About the role

Al Gahwa Al Arabiya is looking for an accomplished General Manager to lead its coffee retail operations across the United Arab Emirates. This senior leadership position will drive operational excellence, business growth, and profitability while ensuring an exceptional customer experience.

Key responsibilities

• Lead and manage daily operations of all coffee shop locations, including staffing, inventory, procurement, maintenance, and quality control.
• Develop and execute strategies to increase sales, market presence, and profitability.
• Prepare and manage annual budgets, financial forecasts, and cost‑control initiatives.
• Analyze sales, operational, and financial performance to implement continuous improvement.
• Recruit, train, mentor, and develop management teams to build a high‑performance culture.
• Ensure compliance with UAE regulations, health and safety, and food safety standards.
• Collaborate with suppliers and partners to maintain product availability and operational efficiency.
• Identify opportunities for expansion, new product development, and process improvement.

Required profile

• Bachelor's degree in Business Administration, Hospitality Management, Food & Beverage Management, or related field (preferred).
• 5‑10 years of senior management experience in the coffee shop or café industry.
• Proven success managing multiple locations and large operational teams.
• Strong understanding of coffee shop operations, specialty coffee standards, inventory management, procurement, budgeting, and financial performance.
• Excellent leadership, analytical, decision‑making, and communication skills.

Required skills

What we offer

• Competitive salary based on qualifications and experience.
• Employment visa provided in accordance with UAE regulations.